Frequently Asked Questions
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What should I do if I need help completing an application?
Please call (830) 229-1779 so a staff member can assist you. We have a bilingual staff!
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How long will my application stay current?
Applications are current for one year.
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What happens next with my application?
It takes THREE to SIX weeks to process your application. Once approved, you will receive a call to set up an appointment. If we are unable to reach you by phone, you may receive an appointment letter in the mail. Please ensure you list a working phone number and/or email or update us if you have a change to your contact information..
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What services do you provide?
The I Care San Antonio Vision Center provides complete eye care including medical, surgical, and glasses* to individuals living at 150% or below federal poverty guidelines. We also provide eye medications to those who need them but cannot afford them.
*Glasses are only provided to patients who do not have any insurance plans that help cover this.
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Are there fees associated with services?
There is a $20 fee for complete eye exams and a $10 fee for follow-up appointments. There may be fees associated with replacement eye glasses and surgeries. All additional fees will be discussed with patients prior to services received. If you are homeless or living in a shelter/group home, you will not incur fees for services.
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Why do you need so many documents?
As a nonprofit organization, services at the I Care San Antonio Vision Center are meant for low income and homeless families who are living 150% or below poverty guidelines and cannot afford vision care. The only way we can verify this information is by receiving copies of all the requested documents.
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What is considered household income?
Household income is the total income of everyone living in the same house, whether they are all related or not. It includes all types of income, like wages, retirement money, food stamps and social security.
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Do you take insurance?
If you have vision or medical insurance, I Care San Antonio accepts Medicaid, Medicare, Blue Cross Blue Shield, Aetna, Superior, United Health Care and more. We need to verify your benefits, so it is very important to provide a copy of the front and back of your insurance card.
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What happens if my insurance status changes?
Please keep our office informed of all changes such as insurance, phone number, income, etc.